verified RA 11032 — Ease of Doing Business Act

Citizen's Charter

Committed to delivering transparent, efficient, and accountable public services in compliance with the Anti-Red Tape Authority standards. Every frontline service follows clear requirements, defined steps, and guaranteed processing times.

10 Offices
20 Services
100% Compliance
0 Hidden Fees
account_balance

Budget Office

3 services

Request for Certificate of Availability of Appropriation

Budget

Issuance of a certificate confirming the availability of funds for a specific obligation or expenditure within the approved annual budget.

checklist Requirements
  • Approved Purchase Request or Project Procurement Management Plan
  • Obligation Request and Status (ORS)
  • Supporting documents (contracts, canvass sheets, etc.)
route Steps
  • Submit complete documentary requirements to the Budget OfficeClient / Requesting Office
  • Receive and evaluate submitted documents for completenessBudget Office Staff
  • Verify availability of appropriation against the approved budgetBudget Officer
  • Sign and release the Certificate of Availability of AppropriationMunicipal Budget Officer
schedule 15 minutes
payments None
location_on Budget Office, 2/F Municipal Hall

Request for Budget Certification

Budget

Certification that a specific amount has been appropriated and included in the approved annual or supplemental budget of the municipality.

checklist Requirements
  • Written request letter addressed to the Municipal Budget Officer
  • Purpose of certification (for loan, grant, or compliance)
  • Reference to the specific budget line item
route Steps
  • Submit a formal request letter specifying the purposeClient / Requesting Party
  • Verify the budget allocation against the approved appropriation ordinanceBudget Office Staff
  • Prepare and sign the Budget CertificationMunicipal Budget Officer
  • Release the certification to the requesting partyBudget Office Staff
schedule 20 minutes
payments None
location_on Budget Office, 2/F Municipal Hall

Budget Review of Barangay Annual Budget

Budget

Review and technical evaluation of barangay annual and supplemental budgets to ensure compliance with budgeting rules and guidelines.

checklist Requirements
  • Barangay Appropriation Ordinance (3 copies)
  • Barangay Budget Preparation Forms (BPFS)
  • Sangguniang Barangay Resolution approving the budget
  • Certification of Barangay Secretary and Treasurer
route Steps
  • Submit complete barangay budget documents to the Budget OfficeBarangay Treasurer / Secretary
  • Evaluate completeness and compliance of submitted documentsBudget Office Staff
  • Conduct technical review against DBM and DILG guidelinesMunicipal Budget Officer
  • Prepare review report and endorse to the SB for actionMunicipal Budget Officer
schedule 3 working days
payments None
location_on Budget Office, 2/F Municipal Hall
receipt_long

Accounting Office

3 services

Processing of Disbursement Voucher

Accounting

Pre-audit and processing of disbursement vouchers to ensure compliance with accounting and auditing rules prior to payment release.

checklist Requirements
  • Disbursement Voucher (DV) with complete signatories
  • Obligation Request and Status (ORS)
  • Supporting documents (invoices, delivery receipts, inspection reports)
  • Certificate of Availability of Funds
route Steps
  • Submit the DV with complete supporting documentsRequesting Office
  • Check completeness and accuracy of documentationAccounting Staff
  • Conduct pre-audit and journalize the transactionMunicipal Accountant
  • Sign and forward the DV to the Treasurer for paymentMunicipal Accountant
schedule 1 working day
payments None
location_on Accounting Office, 2/F Municipal Hall

Issuance of BIR Form 2316

Accounting

Issuance of Certificate of Compensation Payment / Tax Withheld (BIR Form 2316) for municipal employees for income tax filing purposes.

checklist Requirements
  • Written request or verbal request by the employee
  • Valid government-issued ID
route Steps
  • Request BIR Form 2316 at the Accounting OfficeEmployee / Client
  • Verify employment records and tax withholding dataAccounting Staff
  • Prepare and print BIR Form 2316Accounting Staff
  • Review, sign, and release to requesting employeeMunicipal Accountant
schedule 30 minutes
payments None
location_on Accounting Office, 2/F Municipal Hall

Processing of Refunds / Overpayments

Accounting

Processing and verification of refund claims due to overpayment, erroneous charges, or other adjustments to ensure proper disbursement.

checklist Requirements
  • Written request for refund addressed to the Municipal Mayor
  • Original Official Receipt of payment
  • Proof of overpayment or erroneous charge
  • Valid government-issued ID
route Steps
  • Submit written request with supporting documentsClient
  • Verify overpayment against original payment recordsAccounting Staff
  • Prepare the DV for refund and process pre-auditMunicipal Accountant
  • Forward to Treasurer for check preparation and releaseAccounting Office
schedule 3–5 working days
payments None
location_on Accounting Office, 2/F Municipal Hall
savings

Treasurer's Office

5 services

Payment of Real Property Tax

Treasurer

Collection of annual or quarterly real property tax payments from land, building, and machinery owners within the municipality.

checklist Requirements
  • Tax Declaration Number or previous Official Receipt
  • Real Property Tax Order of Payment
  • Valid ID of the property owner or authorized representative
route Steps
  • Present the tax declaration number or previous receipt at the windowClient / Property Owner
  • Compute real property tax due including penalties or discountsRevenue Collection Clerk
  • Pay the computed amountClient
  • Issue Official ReceiptRevenue Collection Clerk
schedule 10 minutes
payments Per assessment
location_on Treasurer's Office, G/F Municipal Hall

Payment of Business Tax / Permit Fees

Treasurer

Payment of annual business tax, mayor's permit fees, and related regulatory charges for new and renewing business establishments.

checklist Requirements
  • Approved Business Permit Application / Renewal Form
  • Assessment Slip from the Business Permits and Licensing Office
  • Previous year's Official Receipt (for renewal)
route Steps
  • Present the approved assessment slip at the payment windowBusiness Owner / Representative
  • Encode and verify assessed amountRevenue Collection Clerk
  • Pay the total assessed feesClient
  • Issue Official Receipt and endorse for permit releaseRevenue Collection Clerk
schedule 10 minutes
payments Per assessment
location_on Treasurer's Office, G/F Municipal Hall

Issuance of Official Receipt

Treasurer

Issuance of an official receipt for any payment made to the municipal government for taxes, fees, charges, and other receivables.

checklist Requirements
  • Order of Payment / Assessment Slip from concerned office
  • Payment (cash, check, or money order)
route Steps
  • Present order of payment at the cashier windowClient
  • Verify the amount and payment detailsRevenue Collection Clerk
  • Accept payment and issue Official ReceiptRevenue Collection Clerk
schedule 5 minutes
payments Per transaction
location_on Treasurer's Office, G/F Municipal Hall

Payment of Other Local Taxes & Fees

Treasurer

Collection of miscellaneous local taxes and fees including community tax certificate (cedula), transfer tax, sand and gravel fees, and other regulatory charges.

checklist Requirements
  • Order of Payment or applicable assessment form
  • Supporting documents depending on type of tax/fee
  • Valid ID (for community tax certificate)
route Steps
  • Proceed to the Treasurer's Office and state the purpose of paymentClient
  • Assess and compute the amount dueRevenue Collection Clerk
  • Pay the assessed amountClient
  • Issue the corresponding Official Receipt or certificateRevenue Collection Clerk
schedule 10 minutes
payments Per schedule
location_on Treasurer's Office, G/F Municipal Hall

Issuance of Tax Clearance

Treasurer

Issuance of a clearance certifying that a taxpayer has no outstanding real property tax or business tax liabilities with the municipality.

checklist Requirements
  • Official Receipts of latest tax payments (RPT or business)
  • Tax Declaration Number (for RPT clearance)
  • Valid ID of property owner or business owner
  • Authorization letter if claiming on behalf of the taxpayer
route Steps
  • Submit requirements and request a tax clearanceClient / Taxpayer
  • Verify payment records and outstanding balancesRevenue Collection Clerk
  • Prepare the Tax Clearance certificateTreasurer's Staff
  • Sign and release the clearanceMunicipal Treasurer
schedule 30 minutes
payments PHP 50.00
location_on Treasurer's Office, G/F Municipal Hall
inventory_2

General Services Office (GSO)

3 services

Request for Purchase of Supplies / Materials

GSO

Processing of purchase requests from municipal offices for office supplies, materials, equipment, and other commodities through the procurement process.

checklist Requirements
  • Approved Purchase Request (PR) from requesting office
  • Annual Procurement Plan (APP) inclusion
  • Certificate of Availability of Funds (if applicable)
route Steps
  • Submit approved Purchase Request to GSORequesting Office
  • Verify PR against APP and consolidate procurement needsGSO Staff
  • Process procurement per RA 9184 (bidding or alternative mode)BAC / GSO
  • Receive delivery and issue supplies to requesting officeGSO Property Custodian
schedule 7–30 working days
payments None
location_on GSO, G/F Municipal Hall

Issuance of Supplies (RIS)

GSO

Release of available office supplies and materials from the municipal stockroom upon submission of a Requisition and Issue Slip (RIS).

checklist Requirements
  • Approved Requisition and Issue Slip (RIS)
  • Signature of the department head or authorized officer
route Steps
  • Submit approved RIS to GSO stockroomRequesting Office
  • Verify availability of requested itemsGSO Property Custodian
  • Prepare and release suppliesGSO Staff
  • Sign acknowledgment receiptRequesting Office Representative
schedule 15 minutes
payments None
location_on GSO Stockroom, G/F Municipal Hall

Request for Vehicle Use / Fuel

GSO

Request for use of municipal vehicles and allocation of fuel for official travel and field operations by municipal offices.

checklist Requirements
  • Approved Trip Ticket signed by the department head
  • Travel Order (for out-of-municipality trips)
  • Fuel Slip / Request Form
route Steps
  • Submit approved Trip Ticket and fuel request formRequesting Office
  • Check vehicle availability and scheduleGSO Motor Pool
  • Approve fuel allocation and assign vehicle/driverGeneral Services Officer
  • Release vehicle and fuel slipGSO Staff
schedule 30 minutes
payments None
location_on GSO Motor Pool, Municipal Compound
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Human Resource Management Office (HRMO)

5 services

Request for Certificate of Employment

HRMO

Issuance of a certificate verifying the employment status, position, and salary grade of a current or former municipal employee.

checklist Requirements
  • Written request or accomplished request form
  • Valid government-issued ID
  • Purpose of request
route Steps
  • Submit request form or letter to HRMOEmployee / Former Employee
  • Verify employment records in the 201 fileHRMO Staff
  • Prepare and print the Certificate of EmploymentHRMO Staff
  • Sign and release the certificateHRMO
schedule 20 minutes
payments None
location_on HRMO, 2/F Municipal Hall

Request for Service Record

HRMO

Issuance of a certified service record reflecting the complete employment history and service rendered within the municipality.

checklist Requirements
  • Written request specifying the purpose
  • Valid government-issued ID
  • Authorization letter (if requested by a representative)
route Steps
  • Submit written request at the HRMO windowEmployee / Former Employee
  • Retrieve and verify service record from 201 filesHRMO Staff
  • Update and encode any missing entriesHRMO Staff
  • Certify, sign, and release the Service RecordHRMO
schedule 1 working day
payments None
location_on HRMO, 2/F Municipal Hall

Filing of Leave Application

HRMO

Processing of applications for vacation leave, sick leave, special privilege leave, and other types of leave as provided by CSC rules.

checklist Requirements
  • Accomplished CSC Form No. 6 (Application for Leave)
  • Medical certificate (for sick leave exceeding 5 days)
  • Approval / recommendation from the department head
route Steps
  • Fill out CSC Form No. 6 and secure department head's recommendationEmployee
  • Submit accomplished leave form with attachments to HRMOEmployee
  • Verify leave credits and record in the leave ledgerHRMO Staff
  • Forward to the Municipal Mayor / authorized officer for approvalHRMO
schedule 1 working day
payments None
location_on HRMO, 2/F Municipal Hall

Submission of Personal Data Sheet

HRMO

Acceptance, review, and filing of updated Personal Data Sheet (CSC Form 212) for new hires, promotions, and periodic records update.

checklist Requirements
  • Accomplished CSC Form No. 212 (Personal Data Sheet) in 2 copies
  • Latest 2x2 ID photo with white background
  • Supporting documents (diplomas, certificates, eligibility, trainings)
route Steps
  • Submit accomplished PDS with supporting documentsEmployee / Applicant
  • Review completeness and accuracy of entriesHRMO Staff
  • File in the employee's 201 fileHRMO Staff
  • Issue acknowledgment receipt to the submitting employeeHRMO Staff
schedule 10 minutes
payments None
location_on HRMO, 2/F Municipal Hall

Job Application / Recruitment

HRMO

Acceptance and processing of job applications for vacant positions in the municipality in accordance with CSC rules on recruitment, selection, and placement.

checklist Requirements
  • Application letter addressed to the Municipal Mayor
  • Accomplished Personal Data Sheet (CSC Form 212)
  • Certified true copies of diplomas and transcript of records
  • Certificate of Eligibility / License (if applicable)
  • Training certificates and work experience certificates
  • NBI / Police Clearance and Medical Certificate
route Steps
  • Submit complete application documents during the posting periodApplicant
  • Screen and evaluate applications against the Qualification StandardsHRMO / HRMPSB
  • Schedule and conduct interview or examinationHRMPSB
  • Deliberate and recommend appointee for approvalHRMPSB / Municipal Mayor
schedule 15–30 working days
payments None
location_on HRMO, 2/F Municipal Hall
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Municipal Planning & Development Office

Coming soon
construction

Services Being Documented

The Municipal Planning and Development Office service standards are currently being finalized and will be published here upon completion of the Citizen's Charter review.

engineering

Municipal Engineering Office

Coming soon
construction

Services Being Documented

The Municipal Engineering Office service standards are currently being finalized and will be published here upon completion of the Citizen's Charter review.

volunteer_activism

Municipal Social Welfare & Development Office

Coming soon
construction

Services Being Documented

The MSWDO service standards are currently being finalized and will be published here upon completion of the Citizen's Charter review.

local_hospital

Municipal Health Office

Coming soon
construction

Services Being Documented

The Municipal Health Office service standards are currently being finalized and will be published here upon completion of the Citizen's Charter review.